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  • PriceRunner Announces 2004 Retailer of the Year

    03 February 2005 - 20:00
    Lisa Hancox

     

    The Digital Camera Company wins Customer Satisfaction Evaluation

    The Digital Camera Company has been chosen as Retailer of the Year 2004 following a Customer Satisfaction Evaluation managed, administered and analysed on www.PriceRunner.co.uk. The survey is an evaluation of individual retailers by their customers in relation to purchasing experience and delivery services. A total of 6,821 internet customers took place in the evaluation which showed that The Digital Camera Company had the best average rating, followed by More Computers and dvdplayers.co.uk.

    PriceRunner provides the Customer Evaluation Survey free of charge to its clients and the criteria for consideration is retailers with a minimum of 70 customers. Internet customers rated retailers on a scale of 1 to 5, where 1 is poor and 5 is excellent. Retailers are evaluated by customers at the time of purchase and again after the delivery of products and are listed on www.PriceRunner.co.uk as customer ratings and reviews.

    Full results of the Customer Evaluation Survey are detailed below.


    2004 Reatiler of the Year -
    Top 10 overall results

    1

    The Digital Camera Company

     

    2

    More Computers

     

    3

    Dvdplayers.co.uk

     

    4

    Appliance Direct

     

    5

    AJ Electronics

     

    6

    Sound & Vision Online

     

    7

    Acer Notebooks

     

    8

    24-7 Electrical

     

    9

    Pixmania

     

    10

    365 Electrical

     

    11

    Digital Direct

     

    12

    Great Saves

     

    13

    Electric Warehouse

     
         

    Award of Excellence

     

    Evaluation of Purchase – Highest Rating results

     

    Ease of placing the order

    Dvdplayers.co.uk

    Product selection and availability

    Acer Notebooks

    Product information

    Acer Notebooks

    Price

    Sound & Vision Online

    Website performance

    Dvdplayers.co.uk

    Payment options

    The Digital Camera Company

    Delivery options

    Dvdplayers.co.uk

    Delivery & handling charges

    Dvdplayers.co.uk

    Customer support

    The Digital Camera Company

    Evaluation of Delivery – Highest Rating results

     

    Availability of product you wanted

    AJ Electronics

    Order tracking / status information

    The Digital Camera Company

    On-time delivery

    The Digital Camera Company

    Product met expectations

    AJ Electronics

    Customer support

    Appliance Direct

       

    General Store Ratings – Highest Rating results

     

    Likelihood to buy again

    The Digital Camera Company

    Overall purchase experience

    The Digital Camera Company

    About PriceRunner

    PriceRunner.com, a division of ValueClick, Inc. (Nasdaq: VCLK), offers product and price comparisons in the categories of personal care, books, computers, films, finance, games and consoles, golf, home appliances, home cinema, household bills, insurance, music, phones, photography, software and sound and vision. PriceRunner.com was the first site in the UK to compare information from both online and high street stores and is the only one that lists non-paying retailers to give users a better overview of the market. By giving the consumer an objective and informative overview, PriceRunner.com makes it easier for the consumer to make a smarter purchase more quickly.

    - ends -

    Press Contact:
    Peppercom.com Europe
    Gioconda Beekman
    Tel: +44 020 7033 2660
    Email: gbeekman@uk.peppercom.com

    PriceRunner Announces

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